{"id":129,"date":"2020-06-23T10:07:45","date_gmt":"2020-06-23T08:07:45","guid":{"rendered":"https:\/\/sidpayment.com\/?page_id=129"},"modified":"2022-02-02T12:56:50","modified_gmt":"2022-02-02T10:56:50","slug":"help","status":"publish","type":"page","link":"https:\/\/sidpayment.com\/help\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.7&#8243; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(102,102,102,0.25)&#8221;][et_pb_row _builder_version=&#8221;4.4.8&#8243; custom_padding=&#8221;||0px|||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.8&#8243;][et_pb_text _builder_version=&#8221;4.7.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;Roboto|100|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;38px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; header_font_size_tablet=&#8221;34px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221;]<h1>Frequently Asked <span class=\"thick-font\">Questions\u00a0<\/span><\/h1>[\/et_pb_text][et_pb_divider color=&#8221;#66666629&#8243; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.4.8&#8243; width=&#8221;80px&#8221; module_alignment=&#8221;center&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.5.7&#8243; max_width=&#8221;1000px&#8221; custom_padding=&#8221;0px|||||&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.8&#8243;][et_pb_text _builder_version=&#8221;4.5.7&#8243; text_line_height=&#8221;1.6em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221;]<p style=\"text-align: center;\">Below you\u2019ll find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information or assistance, you\u2019re welcome to contact our <a href=\"\/contact-us\/\">Support Centre<\/a>, which is available from 8 am to 5 pm, Monday to Friday.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.8&#8243; background_color=&#8221;#f5f5f5&#8243; top_divider_color=&#8221;#ffffff&#8221; top_divider_height=&#8221;38px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(51,51,51,0.17)&#8221;][et_pb_row _builder_version=&#8221;4.4.8&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.8&#8243;][et_pb_text _builder_version=&#8221;4.7.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.6em&#8221; header_2_font=&#8221;Roboto||||||||&#8221; header_2_font_size=&#8221;25px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;22px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<h2 id=\"fancy-title-13\" class=\"mk-fancy-title  simple-style   color-single\"><span>GENERAL INFORMATION<\/span><\/h2>[\/et_pb_text][et_pb_divider divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.4.8&#8243; width=&#8221;80px&#8221; custom_margin=&#8221;||25px||false|false&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;What is SiD?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.9.2&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ul_item_indent=&#8221;36px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p>SiD Secure\u00a0EFT (Electronic Fund Transfer) has been one of South Africa\u2019s most trusted online payment methods since 2007. SiD allows South African e-commerce merchants to receive secure online and mobile payments directly from their websites to their bank accounts.<\/p>\n<p>SiD facilitates hassle-free online payments by linking shoppers directly to their Internet Banking, pre-populating the payment details and directing them right back to the merchant\u2019s website, where they then receive instant payment confirmation. Bank-level security, such as one-time PIN verification remains in place during the SiD payment, thereby ensuring complete protection.<\/p>\n<p>SiD is South Africa\u2019s favourite online and mobile payment alternative to a credit card. By adding SiD as an additional payment option on your website, you\u2019ll be able to reach a vast market of shoppers who:<\/p>\n<ul>\n<li>don\u2019t want to draw on credit<\/li>\n<li>have security concerns about paying by credit card<\/li>\n<li>find the newly imposed 3D secure authentication cumbersome<\/li>\n<li>don\u2019t even have credit cards<\/li>\n<\/ul>\n<p> Increase your online and mobile sales revenue by\u00a0<a href=\"https:\/\/sidpayment.com\/sign-up\/\">signing up<\/a>\u00a0for SiD Secure EFT.<\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;How does SiD work?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.4.8&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;36px&#8221; body_ol_font_size=&#8221;15px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p>With SiD, there\u2019s no shopper registration and 100% protection. Shoppers can complete a SiD payment in 5 simple steps:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Select the SiD payment option on the merchant\u2019s checkout page.<\/li>\n<li>Select your bank.<\/li>\n<li>Login to your existing, secure Internet banking.<\/li>\n<li>Select the bank account you wish to pay from (If you have more than one account linked to your internet banking profile).<\/li>\n<li>Enter the OTP received from your bank or respond to a push message received from your bank to complete the payment.<\/li>\n<\/ol>[\/et_pb_toggle][et_pb_toggle title=&#8221;What are the merchant logo requirements? &#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.9.2&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;36px&#8221; body_ol_font_size=&#8221;15px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p><em>Specifications are as follows:<br \/>Logo Format: JPEG\/PNG<\/em><\/p>\n<p><em><br \/>Size: \u00a0<br \/>Recommended height will be 300px<\/em><\/p>\n<p><em>Width can be 300px &#8211; 800px<\/em><\/p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Which banks does SiD partner with?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; disabled_on=&#8221;on|on|on&#8221; module_id=&#8221;gallery-1&#8243; module_class=&#8221;gallery-item&#8221; _builder_version=&#8221;4.9.2&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;36px&#8221; body_ol_font_size=&#8221;15px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; custom_css_before=&#8221;border: 0px solid transparent;&#8221; custom_css_main_element=&#8221;border: 0px solid transparent;&#8221; custom_css_after=&#8221;border: 0px solid transparent;&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221; disabled=&#8221;on&#8221;]\n\t\t<style type=\"text\/css\">\n\t\t\t#gallery-1 {\n\t\t\t\tmargin: auto;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-item {\n\t\t\t\tfloat: left;\n\t\t\t\tmargin-top: 10px;\n\t\t\t\ttext-align: center;\n\t\t\t\twidth: 11%;\n\t\t\t}\n\t\t\t#gallery-1 img {\n\t\t\t\tborder: 2px solid #cfcfcf;\n\t\t\t}\n\t\t\t#gallery-1 .gallery-caption {\n\t\t\t\tmargin-left: 0;\n\t\t\t}\n\t\t\t\/* see gallery_shortcode() in wp-includes\/media.php *\/\n\t\t<\/style>\n\t\t<div id='gallery-1' class='gallery galleryid-129 gallery-columns-9 gallery-size-thumbnail'><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/absa\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Absa.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/africa-bank\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Africa-Bank.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/bidvest\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Bidvest.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/capitec\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Capitec.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/fnb\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/FNB.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/investec\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Investec.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/nedbank\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/nedbank.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/standard-bank\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Standard-Bank.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><dl class='gallery-item'>\n\t\t\t<dt class='gallery-icon landscape'>\n\t\t\t\t<a href='https:\/\/sidpayment.com\/tyme-bank\/'><img decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/sidpayment.com\/wp-content\/uploads\/2021\/08\/Tyme-Bank.svg\" class=\"attachment-thumbnail size-thumbnail\" alt=\"\" \/><\/a>\n\t\t\t<\/dt><\/dl><br style=\"clear: both\" \/>\n\t\t<\/div>\n[\/et_pb_toggle][et_pb_toggle title=&#8221;Which banks does SiD partner with?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; disabled_on=&#8221;off|off|off&#8221; module_id=&#8221;gallery-1&#8243; module_class=&#8221;gallery-item&#8221; _builder_version=&#8221;4.9.2&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;36px&#8221; body_ol_font_size=&#8221;15px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; custom_css_before=&#8221;border: 0px solid transparent;&#8221; custom_css_main_element=&#8221;border: 0px solid transparent;&#8221; custom_css_after=&#8221;border: 0px solid transparent;&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p>Standard Bank, Nedbank, Capitec, Tyme Bank, FNB, African Bank, ABSA, Bidvest and Investec<\/p>[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.7.4&#8243; header_2_font=&#8221;Roboto||||||||&#8221; header_2_font_size=&#8221;25px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;80px||||false|false&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;22px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<h2>SECURITY<\/h2>[\/et_pb_text][et_pb_divider divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.4.8&#8243; width=&#8221;80px&#8221; custom_margin=&#8221;||25px||false|false&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;Is SiD Secure?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.7.4&#8243; title_font_size=&#8221;20px&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]SiD uses the most advanced security features available on the Internet and although SiD invokes your Internet Banking service, it does not access or store your Internet Banking identifier or password. These are entered directly into your Internet Banking log on screen using the usual security provided by your bank.[\/et_pb_toggle][et_pb_toggle title=&#8221;How Are My Bank Account Details Kept Secure?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.7.4&#8243; title_font=&#8221;||||||||&#8221; title_font_size=&#8221;20px&#8221; title_line_height=&#8221;1.4em&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]Your bank account access information such as usernames and passwords are not captured or stored by SiD or the merchant website. One time PIN (OTP), Random Verification Number (RVN) or access token provided by your bank is still required.\n\nYour session occurs directly between your PC and your bank in the same way as if you had logged into your bank\u2019s Internet Banking system separately from any SiD transaction.\n\nSiD just automates the process of filling in all of the payment details for you.\n\nSiD may store your bank account number for refund purposes. However, no third party can access or operate your Internet Banking facilities based on this information, or any other information retained by SID.[\/et_pb_toggle][et_pb_toggle title=&#8221;My Bank&#8217;s T&#8217;s And C&#8217;s State That I Must Not Disclose My Password To A Third Party. Can I Still Use SiD?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.7.4&#8243; title_font_size=&#8221;20px&#8221; title_line_height=&#8221;1.4em&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]Yes. With SiD you are logging into your bank\u2019s Internet Banking website directly therefore not disclosing your password to a third party.[\/et_pb_toggle][et_pb_text _builder_version=&#8221;4.7.4&#8243; header_2_font=&#8221;Roboto||||||||&#8221; header_2_font_size=&#8221;25px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;80px||||false|false&#8221; header_2_font_size_tablet=&#8221;24px&#8221; header_2_font_size_phone=&#8221;22px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221;]<h2 id=\"fancy-title-19\" class=\"mk-fancy-title  simple-style   color-single\"><span>GENERAL TROUBLESHOOTING<\/span><\/h2>[\/et_pb_text][et_pb_divider divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.4.8&#8243; width=&#8221;80px&#8221; custom_margin=&#8221;||25px||false|false&#8221;][\/et_pb_divider][et_pb_toggle title=&#8221;Why Have I Not Received A One-Time PIN Via SMS?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.7.4&#8243; title_font_size=&#8221;20px&#8221; title_line_height=&#8221;1.6em&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;30px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p>Some banks make use of a USSD push message for payment authorisation. In such instances, you will need to respond to the push message received from your bank in order to complete a payment.<\/p>\n<p>Other banks make use of One-time PIN payment confirmation. Occasionally, there may be issues encountered with receiving your One-time PIN SMS from the bank. If you do encounter any issues, please try the following steps:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Ensure that the SIM card in your mobile device you are checking has the same number that was used to register on with your bank.<\/li>\n<li>Check your message Inbox on your mobile device to ensure that you have sufficient space to receive new incomings SMSs.<\/li>\n<li>Delayed SMS delivery may occur when your mobile device loses connection to the mobile network. Please check your connectivity.<\/li>\n<li>Try restarting the mobile device to re-establish connectivity with the mobile network.<\/li>\n<li>Check with your mobile network operator to ensure that they are not experiencing any issues. At times, there may be congestion on downstream carrier networks. The issue usually resolves itself as SMS traffic starts to clear. Please allow a few minutes before clicking on the SMS Resend button.<\/li>\n<li>If all else fails, please escalate to your bank by contacting their internet banking helpdesk for assistance.<br \/> .<\/li>\n<\/ol>[\/et_pb_toggle][et_pb_toggle title=&#8221;Why Is The SiD Page Constantly Looping?&#8221; open_toggle_background_color=&#8221;#ffffff&#8221; icon_color=&#8221;#40a2c6&#8243; use_icon_font_size=&#8221;on&#8221; icon_font_size=&#8221;18px&#8221; _builder_version=&#8221;4.7.4&#8243; title_font_size=&#8221;20px&#8221; title_line_height=&#8221;1.6em&#8221; closed_title_font_size=&#8221;20px&#8221; closed_title_line_height=&#8221;1.6em&#8221; body_ol_position=&#8221;outside&#8221; body_ol_item_indent=&#8221;36px&#8221; body_ol_font_size=&#8221;15px&#8221; text_orientation=&#8221;left&#8221; custom_margin=&#8221;||-3px|||&#8221; title_font_size_tablet=&#8221;18px&#8221; title_font_size_phone=&#8221;16px&#8221; title_font_size_last_edited=&#8221;on|phone&#8221; closed_title_font_size_tablet=&#8221;18px&#8221; closed_title_font_size_phone=&#8221;16px&#8221; closed_title_font_size_last_edited=&#8221;on|phone&#8221; border_width_all=&#8221;0px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(217,217,217,0.5)&#8221; border_width_bottom=&#8221;1px&#8221; border_color_bottom=&#8221;rgba(217,217,217,0.5)&#8221;]<p>In most instances, it only takes a few minutes to complete a SiD transaction. However, in some cases, your bank may return an error message or internal message within your banking profile which may halt the SiD transaction process. First, please try to refresh your browser page. If this does not resolve the issue, please login directly to your internet banking account and check for the following:<\/p>\n<p>&nbsp;<\/p>\n<ol>\n<li>Ensure that any transaction limits (e.g. daily or monthly) have not been exceeded.<\/li>\n<li>Your bank may post messages and updates before you can proceed to complete a once-off payment. Please confirm any bank notices accordingly.<\/li>\n<li>Ensure that your FICA information is updated on your banking profile. If you are unable to check this via your internet banking portal, please contact your bank\u2019s internet banking helpdesk for assistance.<\/li>\n<\/ol>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions\u00a0Below you\u2019ll find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information or assistance, you\u2019re welcome to contact our Support Centre, which is available from 8 am to 5 pm, Monday to Friday.GENERAL INFORMATIONSiD Secure\u00a0EFT (Electronic Fund Transfer) has been one of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-129","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently Asked Questions (FAQ) - SiD Secure EFT<\/title>\n<meta name=\"description\" content=\"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sidpayment.com\/help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQ) - SiD Secure EFT\" \/>\n<meta property=\"og:description\" content=\"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sidpayment.com\/help\/\" \/>\n<meta property=\"og:site_name\" content=\"SiD Secure EFT\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-02T10:56:50+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/sidpayment.com\/help\/\",\"url\":\"https:\/\/sidpayment.com\/help\/\",\"name\":\"Frequently Asked Questions (FAQ) - SiD Secure EFT\",\"isPartOf\":{\"@id\":\"https:\/\/sidpayment.com\/#website\"},\"datePublished\":\"2020-06-23T08:07:45+00:00\",\"dateModified\":\"2022-02-02T10:56:50+00:00\",\"description\":\"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.\",\"inLanguage\":\"en-ZA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/sidpayment.com\/help\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sidpayment.com\/#website\",\"url\":\"https:\/\/sidpayment.com\/\",\"name\":\"SiD Secure EFT\",\"description\":\"SA&#039;s Top Secure EFT Payment Processor Since 2007\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/sidpayment.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-ZA\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQ) - SiD Secure EFT","description":"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sidpayment.com\/help\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions (FAQ) - SiD Secure EFT","og_description":"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.","og_url":"https:\/\/sidpayment.com\/help\/","og_site_name":"SiD Secure EFT","article_modified_time":"2022-02-02T10:56:50+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sidpayment.com\/help\/","url":"https:\/\/sidpayment.com\/help\/","name":"Frequently Asked Questions (FAQ) - SiD Secure EFT","isPartOf":{"@id":"https:\/\/sidpayment.com\/#website"},"datePublished":"2020-06-23T08:07:45+00:00","dateModified":"2022-02-02T10:56:50+00:00","description":"find answers to some frequently asked questions relating to the SiD Secure EFT payment method. If you require any further information.","inLanguage":"en-ZA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sidpayment.com\/help\/"]}]},{"@type":"WebSite","@id":"https:\/\/sidpayment.com\/#website","url":"https:\/\/sidpayment.com\/","name":"SiD Secure EFT","description":"SA&#039;s Top Secure EFT Payment Processor Since 2007","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sidpayment.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-ZA"}]}},"_links":{"self":[{"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/pages\/129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/comments?post=129"}],"version-history":[{"count":0,"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/pages\/129\/revisions"}],"wp:attachment":[{"href":"https:\/\/sidpayment.com\/wp-json\/wp\/v2\/media?parent=129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}