[et_pb_section fb_built=”1″ _builder_version=”4.5.7″ border_width_top=”1px” border_color_top=”rgba(102,102,102,0.25)”][et_pb_row _builder_version=”4.4.8″][et_pb_column type=”4_4″ _builder_version=”4.4.8″][et_pb_text _builder_version=”4.7.4″ text_font_size=”16px” text_line_height=”1.6em” header_font=”Roboto|100|||||||” header_text_align=”center” header_font_size=”38px” custom_margin=”||20px||false|false” custom_padding=”||||false|false” hover_enabled=”0″ header_font_size_tablet=”34px” header_font_size_phone=”30px” header_font_size_last_edited=”on|tablet” sticky_enabled=”0″]<\/p>\n
[\/et_pb_text][et_pb_divider color=”#66666629″ divider_weight=”3px” _builder_version=”4.4.8″ width=”80px” module_alignment=”center”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.4.8″ custom_margin=”||||false|false” custom_padding=”0px||60px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.4.8″][et_pb_text _builder_version=”4.4.8″ text_line_height=”1.6em” custom_margin=”||60px||false|false” custom_padding=”||||false|false”]Subject to the terms of our MOA, we guarantee protection up to a maximum amount of R5 000.00 per transaction in respect of funds not received in the merchants bank account when payment is made by means of SiD when such funds are not received by the Merchant due directly to a technical fault in the SiD Payment system. This guarantee applies only in so far as the customer service team, once notified by the Merchant, is not able to resolve the problem. This guarantee does not, under any circumstances, apply to problems that are not caused directly by a technical fault in the SiD system. This exclusion expressly includes within its exclusionary scope, though is in no way limited to, instances in which the Bank makes a reversal of the funds for any reason whatsoever as this action falls outside the control of SiD and amounts to a dispute directly between Bank and Merchant.[\/et_pb_text][et_pb_text ul_item_indent=”45px” _builder_version=”4.7.4″ text_line_height=”1.6em” header_2_font_size=”25px” header_2_line_height=”1.2em” header_5_font_size=”20px” header_5_line_height=”1.2em” custom_margin=”||||false|false” custom_padding=”||||false|false” header_2_font_size_tablet=”24px” header_2_font_size_phone=”22px” header_2_font_size_last_edited=”on|phone” header_5_font_size_tablet=”18px” header_5_font_size_phone=”16px” header_5_font_size_last_edited=”on|phone”]<\/p>\n
When you receive payments with SiD, you gain access to a forum for dispute resolution. Through it, you can file a claim in respect of:<\/p>\n
Dispute Resolution specialists gather information about your transactions and help you resolve the issue. Throughout the process, you will be advised of your claim\u2019s status via email.<\/p>\n
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The vast majority of SiD payments occur without problems. In the event that a dispute arises in respect of a payment, SiD\u2019s Merchant Complaint Process is available to help resolve the dispute.<\/p>\n
The Merchant Complaint Process is a way for merchants to issue formal complaints regarding payments that were affected through SiD but for which they never received the funds in their bank account.<\/p>\n
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Merchants are strongly encouraged to first communicate with the shopper if they have a problem with a transaction. In most cases, direct communications between the two parties is the quickest and most amicable way to resolve disputes. In exceptional circumstances, however, you may file a claim through the Merchant Complaint Process.<\/p>\n
Once you file a claim, Setcom will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the shopper, we will make every effort to recover funds for you. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Merchant Complaint Form is filed.<\/p>\n
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In order for a transaction to be eligible for review by the Merchant Complaint Process:<\/p>\n
The merchant protection program does not cover high-risk merchants. For a list of businesses that are considered to be high risk, click here.<\/p>\n
Click here to contact us and file a claim<\/a><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" \u00a0Merchant Protection\u00a0ProgramSubject to the terms of our MOA, we guarantee protection up to a maximum amount of R5 000.00 per transaction in respect of funds not received in the merchants bank account when payment is made by means of SiD when such funds are not received by the Merchant due directly to a technical fault […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[vc_row][vc_column][mk_padding_divider size=\"80\"][mk_fancy_title tag_name=\"h1\" color=\"#393836\" size=\"49\" force_font_size=\"true\" size_phone=\"40\" line_height=\"120\" font_weight=\"200\" margin_bottom=\"0\" font_family=\"none\" align=\"center\"]Merchant\u00a0Protection<\/span> Program[\/mk_fancy_title][mk_divider style=\"thin_solid\" divider_width=\"custom_width\" custom_width=\"80\" thickness=\"3\" margin_top=\"24\" margin_bottom=\"40\"][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text disable_pattern=\"false\" css=\".vc_custom_1590738479508{margin-bottom: 0px !important;}\"]Subject to the terms of our MOA, we guarantee protection up to a maximum amount of R5 000.00 per transaction in respect of funds not received in the merchants bank account when payment is made by means of SiD when such funds are not received by the Merchant due directly to a technical fault in the SiD Payment system. This guarantee applies only in so far as the customer service team, once notified by the Merchant, is not able to resolve the problem. This guarantee does not, under any circumstances, apply to problems that are not caused directly by a technical fault in the SiD system. This exclusion expressly includes within its exclusionary scope, though is in no way limited to, instances in which the Bank makes a reversal of the funds for any reason whatsoever as this action falls outside the control of SiD and amounts to a dispute directly between Bank and Merchant.\n \nDispute resolution on payments using SiD<\/h4>\nWhen you receive payments with SiD, you gain access to a forum for dispute resolution. Through it, you can\u00a0file a claim in respect of:\n
\n \t
File a Claim<\/h4>\nThe vast majority of SiD payments occur without problems. In the event that a dispute arises in respect of a payment, SiD\u2019s Merchant Complaint Process is available to help resolve the dispute.\nThe Merchant Complaint Process is a way for merchants to issue formal complaints regarding payments that were affected through SiD but for which they never received the funds in their bank account.\n \n
Merchants<\/h4>\nMerchants are strongly encouraged to first communicate with the shopper if they have a problem with a transaction. In most cases, direct communications between the two parties is the quickest and most amicable way to resolve disputes. In exceptional circumstances, however, you may file a claim through the Merchant Complaint Process.\nOnce you file a claim, Setcom will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the shopper, we will make every effort to recover funds for you. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Merchant Complaint Form is filed.\nRequirements for the Merchant Complaint Process:<\/b>\nIn order for a transaction to be eligible for review by the Merchant Complaint Process:\n
\n \t