{"id":7061,"date":"2015-06-15T09:43:04","date_gmt":"2015-06-15T09:43:04","guid":{"rendered":"http:\/\/newsid.sidpayment.com\/?page_id=7061"},"modified":"2021-02-18T08:34:06","modified_gmt":"2021-02-18T06:34:06","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/sidpayment.com\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.7&#8243; background_color=&#8221;#ffffff&#8221; top_divider_color=&#8221;#ffffff&#8221; top_divider_height=&#8221;38px&#8221; border_width_top=&#8221;1px&#8221; border_color_top=&#8221;rgba(102,102,102,0.25)&#8221;][et_pb_row _builder_version=&#8221;4.4.8&#8243;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.8&#8243;][et_pb_text _builder_version=&#8221;4.7.4&#8243; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;1.6em&#8221; header_font=&#8221;Roboto|100|||||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;38px&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;||||false|false&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;34px&#8221; header_font_size_phone=&#8221;30px&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>\u00a0<span class=\"thick-font\">Terms and\u00a0<\/span>Conditions<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#66666629&#8243; divider_weight=&#8221;3px&#8221; _builder_version=&#8221;4.4.8&#8243; width=&#8221;80px&#8221; module_alignment=&#8221;center&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.4.8&#8243; custom_padding=&#8221;||60px||false|false&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.4.8&#8243;][et_pb_text ul_position=&#8221;inside&#8221; ul_item_indent=&#8221;16px&#8221; _builder_version=&#8221;4.7.4&#8243; ul_text_color=&#8221;#666666&#8243; header_3_font_size=&#8221;26px&#8221; header_3_line_height=&#8221;1.2em&#8221; header_3_font_size_tablet=&#8221;24px&#8221; header_3_font_size_phone=&#8221;22px&#8221; header_3_font_size_last_edited=&#8221;on|desktop&#8221;]<\/p>\n<h3>End User License Agreement For SiD Application<\/h3>\n<p>By using the SiD Secure EFT payment method (\u201cSiD\u201d) you agree that:<\/p>\n<p>Setcom (Pty) Ltd (\u201cSetcom\u201d) owns all copyright, trademarks, trade names and other intellectual property rights, whether registered or not, subsisting in or used in connection with SiD. You will only use SiD to make once-off payments to online merchants. You will not modify, adapt, translate or create derivative works based upon SiD. You will not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of SiD. You will not monitor or alter the execution of SiD using tools external to SiD. You will not alter the input, output internal data of SiD while executing.<\/p>\n<p>SiD is provided \u201cas is\u201d without any warranty or indemnity of any kind by Setcom and you use SiD at your own risk. Setcom specifically disclaims any implied warranties of merchantability or fitness of SiD for a particular purpose. You will hold Setcom harmless from any and all direct, indirect, consequential of special liabilities, losses or damages, actions or claims arising from or related to any use or attempted use of SiD.<\/p>\n<p>Your access to and use of any third party website software, including any goods, services, software or information made available from such sites, is governed by the third party\u2019s terms and conditions found, if any, and is at your own risk.<\/p>\n<p>&nbsp;<\/p>\n<h3>Shopper Protection Program<\/h3>\n<p>We guarantee 100% protection up to R10,000.00 against unauthorised payments sent from your account by means of SiD.<\/p>\n<ul>\n<li>If you receive confirmation of a transaction which you don\u2019t recognize, you may contact our customer service team to help you resolve the problem.<\/li>\n<li>We recommend that you have all your Bank security settings enabled for your own security.<\/li>\n<li>This protection does not apply to any unauthorised transactions that occur in respect of your account that were not effected by means of SiD.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>Dispute Resolution On Purchases Using SiD<\/h3>\n<p>When you pay with SiD, you gain access to a forum for dispute resolution. Through it, you can file a claim in respect of:<\/p>\n<ul>\n<li>A physical good which you paid for but never received.<\/li>\n<li>A physical good which you purchased that is significantly different from what was described in the listing.<\/li>\n<\/ul>\n<p>Dispute Resolution specialists gather information about your transactions and help you resolve the issue. Throughout the process, you\u2019ll be advised of your claim\u2019s status via email.<\/p>\n<p>&nbsp;<\/p>\n<h3>SiD Helps To Prevent Identity Theft<\/h3>\n<p>By keeping your financial information private, SiD enables you to pay without sharing your financial information with merchants.<\/p>\n<p>&nbsp;<\/p>\n<h3>File A Claim<\/h3>\n<p>The vast majority of SiD payments occur without problems. In the event that a dispute arises in respect of a purchase, SiD\u2019s Shopper Complaint Process is available to help resolve the dispute.<\/p>\n<p>The Shopper Complaint Process is a way for shoppers to issue formal complaints regarding items paid for through SiD but never received or items received that are significantly different from what was described in the listing.<\/p>\n<p>&nbsp;<\/p>\n<h3>Shoppers<\/h3>\n<p>Shoppers are strongly encouraged to first communicate with merchants if they have a problem with a transaction. In most cases, direct communications between the two parties is the quickest and most amicable way to resolve disputes. In exceptional circumstances, however, you may file a claim through the Shopper Complaint Process.<\/p>\n<p>Once you file a claim, SiD will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the merchant, we will make every effort to recover funds for you. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Shopper Complaint Form is filed.<\/p>\n<p><span style=\"text-decoration: underline;\">Requirements for the Shopper Complaint Process<\/span><\/p>\n<p>In order for a transaction to be eligible for review by the Shoppper Complaint Process:<\/p>\n<ul>\n<li>You must have used SiD to pay for your purchase.<\/li>\n<li>You did not receive the item that you purchased or the item received was significantly different from what was described in the listing.<\/li>\n<li>You must file a claim within 45 days of payment.<\/li>\n<li>Your purchase must be a physical\/tangible item. Services and intangible items (emailed recipes etc.) are not covered.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3>What Is Significantly-Not-As-Described?<\/h3>\n<p>An item is significantly-not-as-described if it is materially different from how the merchant described it in the item listing. Here are some examples:<\/p>\n<ul>\n<li>You received a completely different item. Example: You purchased a book and received a DVD or an empty box.<\/li>\n<li>The condition of the item was misrepresented. Example: The listing said \u201cnew\u201d and the item was used.<\/li>\n<li>The item was advertised as authentic but is not authentic.<\/li>\n<li>The item is missing major parts or features which were not disclosed in the listing.<\/li>\n<li>You purchased three items from a merchant but only received two.<\/li>\n<\/ul>\n<p>An item is not significantly-not-as-described if it is materially similar to the merchant\u2019s item listing description. Here are some examples:<\/p>\n<ul>\n<li>The defect in the item was correctly described by the merchant.<\/li>\n<li>The item was properly described but you didn\u2019t want it after you received it.<\/li>\n<li>The item was properly described but did not meet your expectations.<\/li>\n<li>The item has minor scratches and was listed as used condition.<\/li>\n<\/ul>\n<p>There may be times when the characteristics of the item or the situation do not render the items significantly-not-as-described. SiD encourages all shoppers and merchants to communicate with each other before and after the transaction to prevent these issues from occurring. For items that do not qualify as significantly-not-as-described, we still encourage the shopper and merchant to find an equitable solution. SiD will reserve the right to make a decision on whether or not an item is significantly-not-as-described if the shopper and merchant cannot agree. <strong>SiD may require the shopper to ship the item back to the merchant or to SiD or to a third party at the shopper\u2019s expense, and to provide proof of delivery. Once SiD has made a decision on a significantly-not-as-described dispute, that decision is final and cannot be appealed.<\/strong><\/p>\n<p><a href=\"\/contact-us\/\">Click here to contact us and file a claim<\/a><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00a0Terms and\u00a0ConditionsEnd User License Agreement For SiD Application By using the SiD Secure EFT payment method (\u201cSiD\u201d) you agree that: Setcom (Pty) Ltd (\u201cSetcom\u201d) owns all copyright, trademarks, trade names and other intellectual property rights, whether registered or not, subsisting in or used in connection with SiD. You will only use SiD to make once-off [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[vc_row][vc_column][mk_padding_divider][mk_fancy_title tag_name=\"h1\" color=\"#393836\" size=\"49\" force_font_size=\"true\" size_phone=\"40\" line_height=\"120\" font_weight=\"300\" margin_bottom=\"0\" font_family=\"none\" align=\"center\"]Terms and Conditions[\/mk_fancy_title][mk_divider style=\"thin_solid\" divider_width=\"custom_width\" custom_width=\"80\" thin_single_color=\"#e5e5e5\" thickness=\"3\" margin_top=\"24\" margin_bottom=\"40\"][\/vc_column][\/vc_row][vc_row][vc_column][mk_padding_divider][vc_column_text disable_pattern=\"false\" css=\".vc_custom_1553697174348{margin-bottom: 0px !important;}\"]\n<h4>End user license agreement for SiD application<\/h4>\nBy using the SiD Secure EFT payment method (\"SiD\") you agree that:\nSetcom (Pty) Ltd (\u201cSetcom\u201d) owns all copyright, trademarks, trade names and other intellectual property rights, whether registered or not, subsisting in or used in connection with SiD. You will only use SiD to make once-off payments to online merchants. You will not modify, adapt, translate or create derivative works based upon SiD. You will not reverse engineer, decompile, disassemble or otherwise attempt to discover the source code of SiD. You will not monitor or alter the execution of SiD using tools external to SiD. You will not alter the input, output internal data of SiD while executing.\nSiD is provided \u201cas is\u201d without any warranty or indemnity of any kind by Setcom and you use SiD at your own risk. Setcom specifically disclaims any implied warranties of merchantability or fitness of SiD for a particular purpose. You will hold Setcom harmless from any and all direct, indirect, consequential of special liabilities, losses or damages, actions or claims arising from or related to any use or attempted use of SiD.\nYour access to and use of any third party website software, including any goods, services, software or information made available from such sites, is governed by the third party\u2019s terms and conditions found, if any, and is at your own risk.\n<h4>Shopper Protection Program<\/h4>\nWe guarantee 100% protection up to R10,000.00 against unauthorised payments sent from your account by means of SiD.\n<ul>\n \t<li>If you receive confirmation of a transaction which you don\u2019t recognize, you may contact our customer service team to help you resolve the problem.<\/li>\n \t<li>We recommend that you have all your Bank security settings enabled for your own security.<\/li>\n \t<li>This protection does not apply to any unauthorised transactions that occur in respect of your account that were not effected by means of SiD.<\/li>\n<\/ul>\n<h4>Dispute resolution on purchases using SiD<\/h4>\nWhen you pay with SiD, you gain access to a forum for dispute resolution. Through it, you can file a claim in respect of:\n<ul>\n \t<li>A physical good which you paid for but never received.<\/li>\n \t<li>A physical good which you purchased that is significantly different from what was described in the listing.<\/li>\n<\/ul>\nDispute Resolution specialists gather information about your transactions and help you resolve the issue. Throughout the process, you\u2019ll be advised of your claim\u2019s status via email.\n<h4>SiD helps to prevent identity theft<\/h4>\nBy keeping your financial information private, SiD enables you to pay without sharing your financial information with merchants.\n<h4>File a claim<\/h4>\nThe vast majority of SiD payments occur without problems. In the event that a dispute arises in respect of a purchase, SiD\u2019s Shopper Complaint Process is available to help resolve the dispute.\nThe Shopper Complaint Process is a way for shoppers to issue formal complaints regarding items paid for through SiD but never received or items received that are significantly different from what was described in the listing.\n<h4>Shoppers<\/h4>\nShoppers are strongly encouraged to first communicate with merchants if they have a problem with a transaction. In most cases, direct communications between the two parties is the quickest and most amicable way to resolve disputes. In exceptional circumstances, however, you may file a claim through the Shopper Complaint Process.\nOnce you file a claim, SiD will investigate the case and attempt to come to a fair resolution. If our investigation determines that you are owed money by the merchant, we will make every effort to recover funds for you. We will try to complete our investigation and provide any reimbursement within 45 days from the date the Shopper Complaint Form is filed.\n<u>Requirements for the Shopper Complaint Process<\/u>\nIn order for a transaction to be eligible for review by the Shoppper Complaint Process:\n<ul>\n \t<li>You must have used SiD to pay for your purchase.<\/li>\n \t<li>You did not receive the item that you purchased or the item received was significantly different from what was described in the listing.<\/li>\n \t<li>You must file a claim within 45 days of payment.<\/li>\n \t<li>Your purchase must be a physical\/tangible item. Services and intangible items (emailed recipes etc.) are not covered.<\/li>\n<\/ul>\n<h4>What is significantly-not-as-described?<\/h4>\nAn item is significantly-not-as-described if it is materially different from how the merchant described it in the item listing. Here are some examples:\n<ul>\n \t<li>You received a completely different item. Example: You purchased a book and received a DVD or an empty box.<\/li>\n \t<li>The condition of the item was misrepresented. Example: The listing said \"new\" and the item was used.<\/li>\n \t<li>The item was advertised as authentic but is not authentic.<\/li>\n \t<li>The item is missing major parts or features which were not disclosed in the listing.<\/li>\n \t<li>You purchased three items from a merchant but only received two.<\/li>\n<\/ul>\nAn item is not significantly-not-as-described if it is materially similar to the merchant\u2019s item listing description. Here are some examples:\n<ul>\n \t<li>The defect in the item was correctly described by the merchant.<\/li>\n \t<li>The item was properly described but you didn't want it after you received it.<\/li>\n \t<li>The item was properly described but did not meet your expectations.<\/li>\n \t<li>The item has minor scratches and was listed as used condition.<\/li>\n<\/ul>\nThere may be times when the characteristics of the item or the situation do not render the items significantly-not-as-described. SiD encourages all shoppers and merchants to communicate with each other before and after the transaction to prevent these issues from occurring. For items that do not qualify as significantly-not-as-described, we still encourage the shopper and merchant to find an equitable solution. SiD will reserve the right to make a decision on whether or not an item is significantly-not-as-described if the shopper and merchant cannot agree.\u00a0<b>SiD may require the shopper to ship the item back to the merchant or to SiD or to a third party at the shopper's expense, and to provide proof of delivery. Once SiD has made a decision on a significantly-not-as-described dispute, that decision is final and cannot be appealed.<\/b>\n<a href=\"contact-us\">Click here to contact us and file a claim<\/a>[\/vc_column_text][\/vc_column][\/vc_row]","_et_gb_content_width":"","footnotes":""},"class_list":["post-7061","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SID Terms &amp; Conditions - South Africa&#039;s Most Secure Instant EFT Solution<\/title>\n<meta name=\"description\" content=\"When you pay with SID, you receive protection against unauthorised payments sent from your bank account by means of SID. 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